Refund and cancellation policy

This policy covers consulting engagements with Platfdev for developer portal analytics services (instrumentation audits, journey analytics, docs engagement measurement, and portal adoption reviews). We do not sell physical goods or run online checkout on this site.

Eligibility

Refunds apply to fees you have paid us for a defined engagement. Guide prices on the website are not invoices. Eligibility depends on how much work has started and whether a deposit or milestone payment was agreed in writing.

Timeframe to request

Cancellation or refund requests should be emailed to hello@platfdev.digital within 14 days of the payment date for unused prepaid work, or as soon as practicable if a scheduled workshop or review must move. Adoption reviews booked inside seven days of the start date may be rescheduled once without fee if we still have capacity.

Full refund

A full refund is available when you cancel before we have begun discovery work and before any scheduled kickoff, provided notice reaches us at least five business days before the kickoff date stated in the proposal.

Partial refund

If work has started, we refund the unused portion of prepaid fees after deducting time already spent at the rates in your proposal (including completed workshops, instrumentation hours, and draft deliverables). Completed milestones are non-refundable.

Non-refundable items

• Completed portal adoption reviews and delivered written briefs.
• Third-party costs we committed at your written request (for example specialised tooling seats) once purchased.
• Deposits marked as non-refundable in your proposal when used to reserve a fixed launch or review window that we held exclusively for you.

Work already started

Discovery notes, partial event dictionaries, and draft journey maps remain yours if fees for that phase are paid. We may withhold unfinished materials until settled invoices are cleared.

Cancellation and rescheduling

You may reschedule an engagement once at no charge with at least five business days’ notice. Later changes may incur a rescheduling fee of up to 15% of the affected milestone to cover re-planning. We may cancel for reasons outside our control (illness, infrastructure outage affecting delivery); in that case we offer a full refund of prepaid unused fees or a new date at your choice.

No-shows

If your stakeholders do not attend a booked workshop without 24 hours’ notice, that session is treated as delivered for billing purposes. We will offer one courtesy rebooking where capacity allows.

Deposits

Engagements may require a deposit (typically 30%) to reserve dates. Deposits are credited to the final invoice. Refundability follows the full/partial rules above.

Purchased materials

Where a proposal includes materials we purchase on your behalf with prior written approval, those costs are non-refundable once ordered. Unused prepaid professional fees remain subject to the rules above.

Refund process and timing

Email hello@platfdev.digital with your invoice reference and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within ten business days of approval. Bank processing times may add a few days.

Refund method

Bank transfer or card refund to the original payer. We do not issue cash refunds.

Exceptions

If we materially fail to deliver the agreed scope, you may request a remedy including re-performance or refund of the affected fees. Statutory rights under UK consumer law remain unaffected where you engage us as a consumer. Business clients’ refund terms in a signed agreement prevail where they conflict with this page.

Contact

72 Duckpit Lane, Upton, PL14 6GE, United Kingdom · +44 079 2454 7070 · hello@platfdev.digital